Is it useful for the customer relations department to focus on training their employees? How good is it to create a manual for these purposes?

What are the other possible concerns for customer relations management? Does it depend on the type of customers a business deals with?

How should these angry people be addressed? What can an employee say to calm the customer down?

I want to periodically send updates to my site's visitors about updates and other news. Since Twitter limits you to 140 characters, what would be a better solution for reaching my …

How can it help improve customer relations? Is this a way to improve the selling volumes?

Can these testimonials help to build a stronger business credibility and reputation? How can you persuade your customers to make good testimonials?