I am writing a small article about the possible mistakes by those involved in customer service and I would like to know about different opinions and experiences. Thank you.

If for instance a foreign customer calls your company's customer service to ask questions regarding your product(s) or services or to get help and their English isn't that great or …

Will it depend entirely on the type of business or will it be based on the characteristics of the target customers? How can these strategies be effectively embraced by the custome …

Is it useful for the customer relations department to focus on training their employees? How good is it to create a manual for these purposes?

Is this a good way to reduce the amount of work needed for the customer service? What is a good idea to reduce the amount of inquiries by customer?

How should these angry people be addressed? What can an employee say to calm the customer down?

Which are the best customer service blogs that you know? I would appreciate if someone familiar with this subject could give me some advice! Thanks for the feedback.

Sometimes I find myself speaking on the phone all day with customers, suppliers and all kind of people. This ends up being an obstacle for me to be able to work and focus on the …

Where can I get a vanity number for my business? I need something like 1-800-FOOBAR How much does it cost? Do you have any advice on how to choose one? Thanks

Is there anything I could do to take advantage of a refund? Would you say that is useful information to improve my service? How can I do it? How would you take action after receivi …

I'd really appreciate any and all feedback on the topic. Of course, we all want the 'fat' cut of the hawg, but why do some people just feel they are 'entitled'? How do you handle c …

We need to provide a 24 hour on call service to our customers. I think there are services out there that will answer a number, and ask some basic questions and then try to reach s …

Suppose I decide to go through many businesses I consider they are not offering a good service and I want to let them know how to improve it. How can I go about that, impress the …

What I want to know is if this theory is suitable for any kind of business. According to this, is it correct to think that business owners have to care more about their actual clie …

I would like to know how to collect money from non-paying customers and keep them loyal to your business. Which are smart practices to go about this, collect your payment and make …