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Rich Peterson

Founder at Workflow Coach

Bio

Founder of Workflow Coach where we develop systems to automate your business processes and amplify your customer's experience.

Recent Answers

Email Marketing

How to Send Bulk Emails at Cheap Rates?


Rich Peterson

Founder at Workflow Coach

The cheapest that I've found, almost like a light-weight Mailchimp, is EmailOctopus ( https://yourlink.to/email-octopus ) with a cost of $19pm for 10k subscribers. At this level of subscribers, you could also check out Mailchimp ($75pm), Campaign Monitor ($89pm), MailerLite ($35pm) or Get Response ($65pm). Hope this helps.

Platforms

What are the best Wordpress themes to use for an expert platform like Clarity? Any other examples of expert platforms that are succesful?


Rich Peterson

Founder at Workflow Coach

I created a free resource site for finding Wordpress marketplace themes at https://marketplacethemes.com . I hope this helps.

Online Marketplace

How to grow a two-sided P2P marketplace?


Rich Peterson

Founder at Workflow Coach

Check out this free site for tips on growing a two-sided marketplace - https://www.sharetribe.com/academy/

Domain Names

Can someone suggest a website where I can pay to have a good domain name created?


Rich Peterson

Founder at Workflow Coach

I'd recommend that you check out https://leandomainsearch.com for names. Perhaps look at two-word .com names or even look at purchasing industry-specific names with newer domain extensions like builder.io or builder.to then offering these directly to builders etc

Human Resources

Whats a productive method for changing workplace procedures in small company?


Rich Peterson

Founder at Workflow Coach

One left-of-centre strategy I've seen is to have employees document one of their work procedures each day in a central, online SOP. Make it really simple & fast to add the procedure. Next, run a small competition where employees can, with a positive bent, add suggestions for ways that procedures can be streamlined. Have the winner be the person who provides the most, positive, useful feedback that benefits the company.

Marketplaces

What are some ways to balance supply and demand in a two-sided marketplace for services?


Rich Peterson

Founder at Workflow Coach

This does depend on the marketplace but generally advertising works for both supply and demand whilst it is a good strategy to limit your marketplace in some way (i.e. geographically) so you can ensure adequate supply to meet growing demand. I hope this helps.

Online Retail

What are the challenges of creating an online marketplace with tangible products?


Rich Peterson

Founder at Workflow Coach

Challenges that I've seen include: - having orders placed but not fulfilled - having vendors work around the payment process - having shopping cart/marketplace software that handles shopping carts + shipping fees from various locations A few other hurdles but worth the challenge :)

Community Management

Do you have recommendations for a good marketplace chat plugin?


Rich Peterson

Founder at Workflow Coach

Have you had a look into Intercom, Drift or Help Scout Beacons? I hope these help.

Customer Development

Does anyone have a good customer journey mapping template?


Rich Peterson

Founder at Workflow Coach

If you're looking for something simple, check out the Journeys app on iOS ( https://www.youtube.com/watch?v=uUgzxeJnmkk ) or check out https://www.smaply.com/ or https://uxpressia.com/#cjm

Community Management

If you had to pick only one thing, what would you say is the best way to grow an engaged online community?


Rich Peterson

Founder at Workflow Coach

My one tip would be to read the book, Buzzing Communities. I'd been looking at ways to develop my marketplaces and social networks and the information was gold!

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Areas of Expertise

Business ProcessProcess ImprovementProfessional ServicesBusiness Process ImprovementWeb Project ManagementProcess AutomationCollaboration ToolsBusiness SystemsCourse Creation