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Matthew Deal

Average is everywhere, be extraordinary!

Bio

Owner Growth Guru – Add properties
Revenue Amplifier – Increase revenues
Service Score Accelerator – Improve scores
Guest Service Innovator – Memorable Interactions
Marketing Macgyver – Boost visibility

{ Serving }
Independent Lodging Establishments
Independent Food & Beverage Establishments
Short-Term/ Vacation Rentals Management Companies
General Guest Service & Hospitality Needs for Any Business

{ What I’ve Done }
Started off working my way around various departments with titans such as Hilton, Marriott, and Radisson Hotel Groups. Learned all about Stars & Diamonds in Las Vegas with Wynn and Bellagio. Joined the rapidly growing vacation rental startup InvitedHome as the 5th hire. Founded, Optimized, and Sold ParamountVR, a vacation rental management company based in Lake Tahoe, CA.

16+ Years in Hospitality

First hotel position: Bellhop at DoubleTree Philadelphia
Craziest stories: Night Manager at Radisson Valley Forge
Most fun position: Concierge at Bellagio
Learned the most: Director of Operations with InvitedHome

{ What I Do }
Rate & Revenue Management
Owner Growth Strategies and Assistance
Guest Service Training and Optimization
Online Reputation Management
Listing Optimization and Assistance
Secret Shopper/ Caller

Let's chat soon!

Recent Answers

Hospitality

Would hotels be interested in branching out into domestic staffing services?


Matthew Deal

Average is everywhere, be extraordinary!

I agree the liability may be high unless you set up something like this - set up a separate entity to run the out-sourced services from in which you 1099 the "employees" and require them to hold their own insurance. Only down side here is your not able to direct the laborers as you would normally due to them not actually being employees. This is how a lot of vacation rental companies handle the constant demands set on them. Definitely not impossible. Cheers

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Areas of Expertise

Customer ServiceOperations ManagementProperty ManagementHospitalityRentalsHotelsHotel ManagementGuest ServiceVacationOnline Presence