The patent office is a government agency, you can get help with bureaucracies if you contact your local congressional home office. Let them know you are a small business owner trying to get answers regarding a government agency. You might be able to get constituent services help over the phone, or if you are just getting through to interns, then ask for a meeting at their local office.

I am a home based mompreneur and I own Expert Estates LLC. With home baked goods, you are going to have to clear all levels of government for your licensing. You will need to register your venture with your state and county government; there could be local laws that affect how you operate as well. Make sure you obtain appropriate food service and general business permits. Some local food and farming groups have commercial kitchens available that members can use, which might be a good starting option for your business if there is one available. Your county's public health department is another place to look for guidelines on what you need in your area.