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Experts

Ari Klein

Expert in Customer Success for B2B SaaS

Bio

Currently: Platform Partnerships at Facebook.

Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies.

Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up.

Love cycling, cooking, and mezcal. Originally from Argentina.

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Areas of Expertise

Start-upsProduct ManagementStrategyEnterprise SalesCustomer RetentionEnterprise SoftwareSaaS - Enterprise & SMB B2BCustomer ExperienceCustomer EngagementStrategic Customer Development