I use DATA and BEHAVIORAL SCIENCES to architect INTELLIGENT INFORMATION & BUSINESS MANAGEMENT SYSTEMS capable of producing PREDICTABLE & contractually GUARANTEED RESULTS.

In the CORPORATE BPO industry, I was responsible for the design, implementation, and management of OMNI-CHANNEL CUSTOMER ACQUISITION & MANAGEMENT SYSTEMS for Fortune 500 clients within the Financial Services & Insurance, Telecom, Utilities, & E-commerce industries, across multiple communication channels including:
- Direct Mail
- Email
- Chat
- SMS
- Voice
- Website & Social Media
- Digital Marketing
- Social brand Management
- Paid Advertising & Impression Marketing
As a CUSTOMER EXPERIENCE CONSULTANT, I've helped SME & SaaS clients INCREASE REVENUE & REDUCE CLIENT MANAGEMENT costs with integrated sales & client education systems.

Currently, I enjoy an expat lifestyle while developing a COMPLETE INTERACTION DESIGN & TOTAL EXPERIENCE MANAGEMENT SERVICES firm in Koh Tao - (Turtle Island), Thailand