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Prasoon Ranjan

Ex-Salesforce, Growing & Scaling SaaS Business

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ex-Salesforce Customer Success Director, and ex-Oracle Value Selling Director. Expert at building a viable and scalable cloud business. Leadership roles in 3 countries/continents and advised customers across APAC and EMEA.

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Strategic Planning

What are the crucial steps and key principles to develop an Asian growth strategy?


Prasoon Ranjan

Ex-Salesforce, Growing & Scaling SaaS Business

The answer varies based on which country you are thinking of. If your focus is India or China, then the game is completely different to say Singapore. I can speak for India, having spent last 5 years there in a sales overlay team and then in customer success. As a result I have seen both the selling side as well as the retention side. Key things that come to my mind: 1) Product maturity - think scalability, availability 2) Pricing - think flexibility 3) Market - think not only competition but also how crowded it is 4) Customer service - think customer retention and ease of switching. 5) Selling - think size and local partner strategy. A lot depends on what is your product, but this was my attempt to broadly identify some of the key things. In both my roles in India, I faced challenges across all these areas and am happy to get on a call to discuss these in detail specific to your company and product.

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Business DevelopmentCustomer RetentionSaaSBusiness StrategySaaS SalesIT StrategyCustomer ExperienceDigital TransformationValue Based SellingCustomer Relationship Management