I ran a web design agency for 6 years, despite of studying PMBOK for advanced project management (for Engineering projects). I used "Web Redesign, Strategies for Success by Kelly Goto" Courser Link: http://www.lynda.com/Web-Design-tutorials/webredesignstrategiesforsuccess/316-6.html as a basis for building our project management model.

1) Breakdown the project into milestones for your team and for your client example (Finish Wireframes, Confirm on Design Palette and colors, Confirm on Content, Functionality Testing)

2) Include all expected tasks/hours from the beginning, should be increasing with your experience, especially you are focusing on specific platforms, let customer see the different dates in which they are required to provide feedback, even schedule calls with clients on these days

2) Use a robust Project Management tool like BaseCamp, where you can give client direct access to the platform preferably with a Skype/Telephony functionality to schedule calls.

If you need any more help designing and deploying your PM system, I would be glad to help.

Basically these days there is lots of concentration done over designing phase. Your company following waterfall approach, which is only to be used when you don't expect any change over a period of time for the S/W or application you are developing. But so far as you have understood for the acceptance of change, it would surely help you in the long run. As you said your customers do give immediate feedback, so you should undoubtedly go for agile approach. So far as learning for such models are concerned I would like you to suggest to read once Software Engineering by Pearson.

If you still have any confusions, get in touch with me. I would like to help you out and support your firm at my best.

Hello there. Sorry to hear about you challenge which is common and very frustrating. I've worked with numerous organisations large and small (including several web/marketing agencies) over the last decade to help make their projects more successful.

I would expect that there may be some tweaks you might like to make to help your project workflows, e.g. building some agility into the execution phase of the project. These may provide more flexibility and effectiveness, but I suspect that your challenge will be more readily fixed by building the reality of projects into your client engagement. Do you discuss upfront the risks to meeting their deadlines and scope from from delay on their part? Could you adjust the payment milestones to protect you from "the inevitable" or incentivise the client to respond promptly?

I've not seen any specific web design pm training courses, but there are lots of very good 1 day introductory courses out there.

Alternatively if time and budget are an issue I can offer a personal 90 minute interactive online PM Foundations session which provides basic definitions, terminologies and best practice sprinkled with lots of common sense ideas? Feel free to get in touch if you'd like to explore any of the above some more.

Good luck!

Although project management training is great and I would recommend Agile or Scrum methodologies to assist you with your challenges, it sounds like the issues you are having may be related to needing some definition around roles and responsibilities, setting expectations and communication of the impacts of a slow response time. Using different methodologies can definitely help with that but in the near term maybe you just need some coaching in the softer skills to get through your immediate challenges.

I am a project management coach and would be more than happy to give you some pointers to help you out.

Project management courses can be divided into various categories depending on the level you are in.
Are you a project management beginner?
1. PRINCE2: PRINCE2 is probably the most popular and perhaps the most widely recognised project management methodology in Europe. Taking a PRINCE2 course will show employers you know the hard and fast fundamentals of project management. The recruitment process for project management roles can be a long hard slog, so hiring managers will probably not bother reading the CVs of anyone without the minimum of a PRINCE2.
2. CAPM: The general purpose of the CAPM and the reason to take the certification is to get yourself up to a level of project competence that matches the million other project managers across the globe.
Are you a project manager with intermediate level experience?
1. PRINCE2 Agile Practitioner: The PRINCE2 Agile Practitioner has a prerequisite, that candidates have completed a year in the industry i.e. worked on projects in some way. By having a few different methodologies under your belt, not only does it look great on your CV, you’ll also be able to start making decisions for yourself about what style of project management works for you. It’s all about learning and developing your version of project management.
Are you an experienced project manager?
1. PMP: It requires you to have a few years’ experience leading projects and completing the qualification proves your experience and competency level in managing projects effectively and efficiently. Hiring managers love to see this qualification on people’s CVs as you cannot just get the certification outright.
2. Six Sigma: There are different levels for different experience levels and the goal of an experience project manager would be to reach black belt. Reaching this certification will deliver with a £100k salary job.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath